Privacy Policy

1. Introduction

Welcome to MedGenie – Care at Your Fingertips. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI‑powered health assistant services. By using MedGenie, you agree to the terms outlined here.

2. Information We Collect

We may collect the following types of information:

Personal Information (if provided voluntarily): name, email address, phone number, and location (for emergency guidance or local recommendations).
Health‑Related Information: symptoms or health concerns you share with the assistant and any medical history details you choose to provide.
Technical Information: device type, operating system, browser type, IP address, general geolocation, app usage statistics, and interaction logs.

3. How We Use Your Information

To provide accurate, relevant, and personalized health guidance.
To improve AI responses and overall service quality.
To assist with emergencies when requested or required.
To ensure platform security, detect abuse, and prevent misuse.

We do not sell your personal or health information to third parties.

4. Data Storage & Security

Data is transmitted and stored using encryption (in transit and at rest).
Access is limited to authorized personnel under confidentiality obligations.
Security measures are reviewed regularly to prevent unauthorized access, alteration, disclosure, or destruction.

With your consent—for connecting you with healthcare professionals or emergency services.
Legal compliance—when required by law, regulation, or court order.
Service providers—trusted partners who assist in operating the platform under strict data protection agreements.

6. Your Rights

Access, correct, or delete your personal data.
Withdraw consent for processing at any time.
Request a copy of your stored data.

To exercise these rights, contact us at: privacy@medgenie.ai

7. Use of AI & Limitations

MedGenie uses AI to provide general health information. It is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for serious health concerns.

8. Cookies & Tracking

We use cookies and similar technologies to enhance user experience and analyze usage trends.
You can control cookie preferences via your browser settings.

9. Data Retention

Health‑related queries may be anonymized and retained to improve our AI.
Personally identifiable information is retained only as long as necessary for service delivery or legal compliance.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect improvements, legal changes, or new practices. Updates will be posted with the revised Last Updated date above.

11. Contact Us

MedGenie Privacy Team
Email: privacy@medgenie.ai
Website: www.medgenie.ai